Terms of Service

1. About KIVOZA

KIVOZA is an online marketplace connecting businesses looking for IT services ("Customers") with IT companies and freelancers in India ("Vendors"). Customers and Vendors are together referred to as "Users".

KIVOZA is a platform only. We are not a party to any agreement, project, payment or dispute between a Customer and a Vendor. We do not provide IT services ourselves, and we do not employ, supervise or act as agent for any Vendor.

2. Eligibility

To use the Platform you must be at least 18 years old and able to enter into a binding contract.

Customers. The Platform is currently available to businesses, including sole proprietors, located in the United States. We may make the Platform available in other countries in future.

Vendors. Vendors must be companies or freelancers based in India who complete our verification process.

If you use the Platform on behalf of a business, you confirm that you have authority to accept these Terms on its behalf.

3. Your Account

You must provide accurate, current and complete information when you register, and keep it up to date. You are responsible for keeping your login details secure and for all activity that takes place under your account. Tell us immediately at [email protected] if you believe your account has been accessed without your permission.

You may not create more than one account, share your account, or register using another person's or business's identity.

4. How the Platform Works

A Customer posts a project by selecting their industry and the services they need, and adding their budget and timeline. The Platform then shows the Customer a list of Vendors that match the project, each with a match score.

The Customer decides which Vendors to connect with, up to a maximum of five Vendors per project. Before a connection, some Vendor details may be partly hidden. When a Customer connects with a Vendor, the relevant contact details of both parties are shared so they can speak directly.

There is no bidding or auction on KIVOZA. Vendors do not bid for projects, and Customers are not asked to compare quotes on the Platform. Any pricing, scope and terms for a project are agreed directly between the Customer and the Vendor.

We may change, improve or discontinue features of the Platform from time to time.

5. Fees

Customers. Customers are not charged any fee to create an account, post a project or connect with Vendors.

Vendors. Every Vendor account includes three service categories and two industries at no charge. Vendors who want to appear in additional categories or industries can purchase them on a monthly or yearly basis. Prices, billing period and renewal terms are shown on the Platform before purchase.

Purchases give a Vendor additional visibility in search results for the categories and industries purchased. They do not add to a Vendor's match score, and they never place a Vendor above a better-matched Vendor.

Connections between Customers and Vendors are not charged.

All purchases are subject to our Cancellation & Refund Policy. Prices do not include applicable taxes, which will be added where required.

6. Payments for Projects

All payments for work carried out by a Vendor are made directly between the Customer and the Vendor on the terms they agree. KIVOZA does not process, hold, guarantee or refund those payments, and has no responsibility for them.

7. Verification and No Endorsement

Vendors are verified against government business records when they join the Platform. Verification confirms that a Vendor's business details match official records at the time of the check. It does not mean KIVOZA recommends, endorses or guarantees any Vendor, their skills, their work or their conduct.

Customers are responsible for their own decision to engage a Vendor, and should carry out any checks they consider appropriate before doing so.

8. Reviews and Your Content

You may submit content to the Platform, such as project details, business information, case studies, portfolio items, videos, messages and, where available, ratings and reviews ("User Content"). You keep ownership of your User Content.

You give KIVOZA a non-exclusive, worldwide, royalty-free licence to host, store, display, reproduce and adapt your User Content only as needed to operate, improve and promote the Platform. This licence ends when your User Content is removed from the Platform, except where it has been shared with other Users or must be kept for legal reasons.

Ratings and reviews must reflect a genuine experience. We may moderate, refuse or remove any rating, review or other User Content that we reasonably believe is false, misleading, abusive or in breach of these Terms.

9. Acceptable Use

You must use the Platform lawfully and in line with our Uses Policy, which forms part of these Terms.

10. Intellectual Property

The Platform, including its design, software, text, graphics, logos and the KIVOZA name, belongs to KIVOZA or its licensors and is protected by law. We give you a limited, personal, non-transferable right to use the Platform for its intended purpose. You may not copy, modify, distribute, sell or reverse engineer any part of the Platform without our written permission.

11. Third-Party Services

The Platform relies on third-party services, such as payment, email, hosting and verification providers, and may link to third-party websites. We are not responsible for third-party services or websites, and your use of them may be subject to their own terms.

12. Disclaimers

The Platform is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, KIVOZA makes no warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement.

We do not guarantee that the Platform will be uninterrupted or error-free, that any particular Vendor will be matched to a project, that any Customer will connect with a Vendor, or that any engagement will be successful.

13. Limitation of Liability

To the fullest extent permitted by law, KIVOZA will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, business, data or goodwill, arising from your use of the Platform or from any engagement between Users.

KIVOZA's total liability to you for any claim relating to the Platform will not exceed the greater of the total amount you paid to KIVOZA in the twelve months before the claim arose, or INR 10,000.

Nothing in these Terms limits liability that cannot be limited under applicable law.

14. Indemnity

You agree to indemnify and hold harmless KIVOZA, and their owners, employees and partners, from any claims, losses, liabilities and costs (including reasonable legal fees) arising from your use of the Platform, your User Content, your breach of these Terms, or any engagement between you and another User.

15. Suspension and Termination

You may close your account at any time by contacting us.

We may suspend or close your account, or remove your content, if we reasonably believe you have breached these Terms or any policy that forms part of them, provided false information, or put other Users or the Platform at risk. Where appropriate we will tell you why.

Sections of these Terms that by their nature should continue after termination, including those on payments, intellectual property, disclaimers, limitation of liability, indemnity and disputes, will continue to apply.

16. Privacy

Our Privacy Policy explains how we collect, use and protect personal information.

17. Governing Law and Disputes

These Terms are governed by the laws of India.

If a dispute arises, please contact us first at [email protected] so we can try to resolve it informally. If it is not resolved within 30 days, the dispute will be referred to arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator. The seat and venue of arbitration will be Mumbai, and the proceedings will be conducted in English.

Subject to the above, the courts at Mumbai, Maharashtra will have exclusive jurisdiction.

18. Changes to These Terms

We may update these Terms from time to time. The date at the top of this page shows when they were last changed. If we make a significant change, we will give reasonable notice, for example by email or a notice on the Platform. Continuing to use the Platform after a change takes effect means you accept the updated Terms.

19. General

These Terms, together with the policies they refer to, are the entire agreement between you and KIVOZA about the Platform. If any part is found unenforceable, the rest remains in effect. Our failure to enforce any right is not a waiver of it. You may not transfer your rights under these Terms without our consent. We may transfer ours as part of a reorganisation, merger or sale.

20. Contact Us

If you have any questions about this document, contact us at [email protected].