Privacy Policy

1. Who We Are

KIVOZA is an online marketplace connecting businesses looking for IT services ("Customers") with IT companies and freelancers in India ("Vendors").

For the purposes of this policy, KIVOZA is responsible for your personal information.

2. Information We Collect

From Customers: your name, business name, email address, phone number and location, and the details of the projects you post, including industry, services required, budget and timeline.

From Vendors: your business or trading name, contact person, email address, phone number and business address. your business identifiers, such as GSTIN or PAN, and the result of your verification. the services and industries you offer. your case studies, portfolio, profile video and other profile content. and billing details for any purchases.

Collected automatically: information about your device and how you use the Platform, such as IP address, browser type, pages visited and the date and time of visits. Some of this is collected using cookies, as described in our Cookie Policy.

Payments: payments are handled by our payment gateway. We do not see or store your full card or bank account details.

We do not collect or store Aadhaar numbers.

3. How We Use Your Information

We use personal information to:

• create and manage your account
• verify Vendor businesses against government records
• match Customer projects with suitable Vendors and calculate match scores
• share contact details between a Customer and a Vendor when they connect
• process purchases and issue invoices
• send service messages, such as verification codes, account notices and updates about your projects
• keep the Platform secure and prevent fraud and misuse
• understand how the Platform is used and improve it
• show relevant advertising for KIVOZA on other websites, where you have allowed this
• comply with our legal obligations.

4. Sharing Between Customers and Vendors

Before a connection is made, Customers can see Vendor profiles, but some identifying details may be partly hidden. Vendors do not receive a Customer's contact details unless the Customer chooses to connect with them.

When a Customer connects with a Vendor, we share the Customer's name, business name, contact details and project details with that Vendor, and we show the Customer the Vendor's full profile and contact details. After that, each party is responsible for how they use the other's information.

5. Other Ways We Share Information

We share personal information only as described here. We do not sell personal information.

• Service providers who help us run the Platform, including hosting and website security providers, email delivery providers, payment gateways and business verification providers. They may use your information only to provide services to us.
• Analytics partners, namely Google (Google Analytics), which collects information through cookies as described in our Cookie Policy.
• Legal and safety reasons, where we believe disclosure is required by law or needed to protect the rights, safety or property of KIVOZA, our Users or others.
• Business changes, if KIVOZA is involved in a merger, sale or reorganisation, in which case your information may be transferred to the new owner under this policy.

6. Cookies

We use cookies and similar technologies. You can find full details, and how to manage them, in our Cookie Policy.

7. International Transfers

KIVOZA is operated from India, and our service providers may operate in other countries. If you are a Customer in the United States, your information will be transferred to and processed in India and in other countries where our providers operate. We take reasonable steps to ensure it is protected wherever it is processed.

8. How Long We Keep Information

We keep personal information for as long as your account is active and as long as needed to provide the Platform. After an account is closed, we keep information only as long as necessary to meet legal, tax and accounting requirements, resolve disputes and enforce our agreements, and then delete or anonymise it.

9. Your Rights

Depending on where you live, you may have the right to:

• access the personal information we hold about you
• correct information that is inaccurate or incomplete
• ask us to delete your information
• withdraw consent you have given, where we rely on consent
• opt out of targeted advertising and of the "sharing" of personal information for that purpose
• nominate another person to exercise your rights, where the law allows.

To make a request, email [email protected]. We may need to verify your identity first. We will not treat you differently for exercising your rights.

You can stop marketing emails at any time using the unsubscribe link in the email. We will still send essential service messages about your account.

10. How We Protect Your Information

We use reasonable technical and organisational measures to protect personal information, including encrypted connections, access controls and secure hosting. No system is completely secure, however, and we cannot guarantee absolute security.

11. Children

The Platform is intended for businesses and is not directed at anyone under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it.

12. Grievance Officer

In accordance with the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023, our Grievance Officer is:

Mahaveer Chauhan, Founder & CEO

KIVOZA, undefined

Email: [email protected]

We will acknowledge your complaint within 24 hours and aim to resolve it within 15 days.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last changed. If we make a significant change, we will let you know by email or through a notice on the Platform.

14. Contact Us

If you have any questions about this document, contact us at [email protected].