Uses Policy

1. General Principles

KIVOZA works only when Customers and Vendors can trust each other. Everyone using the Platform must act honestly, communicate respectfully, provide accurate information and follow all applicable laws.

2. Prohibited Conduct for All Users

You must not:

• provide false, misleading or incomplete information, or impersonate any person or business
• create more than one account, or use another person's account
• harass, threaten, abuse or discriminate against any person
• post or send anything unlawful, defamatory, obscene, hateful or infringing
• upload viruses or malicious code, or attempt to gain unauthorised access to the Platform or other accounts
• scrape, copy or collect data from the Platform by automated means
• interfere with the security, performance or normal operation of the Platform.
• use the Platform for any fraudulent or illegal purpose.

3. Rules for Customers

Customers must:

• post only genuine projects that they intend to pursue;
• not use projects to collect Vendor information, free advice or free work
• not post projects on behalf of another business without its authority

4. Rules for Vendors

Vendors must:

• provide accurate business details and keep them up to date
• only list services and industries in which they have genuine experience
• only upload case studies, portfolio items and videos that represent their own work, or work they are authorised to show
• use Customer information only to discuss the project that Customer connected about, and never add Customers to marketing lists or share their details with others
• not contact Customers who have not chosen to connect with them.

5. Platform Integrity

You must not try to manipulate matching, match scores or search results, including by creating duplicate profiles, listing services you do not provide, or submitting misleading case studies. You must not try to get around any Platform limit, such as the maximum number of connections per project.

6. Reviews and Ratings

Where ratings and reviews are available, they must reflect a genuine experience. Vendors must not write reviews of themselves or of competitors, offer anything in return for a review, or pressure a Customer to change or remove a review.

7. Communications and Spam

Do not send unsolicited bulk messages, chain messages or promotional material through the Platform or to contacts obtained through it.

8. Reporting a Problem

If you see anything that breaches this policy, please tell us at [email protected] with as much detail as you can. We review all reports.

9. Enforcement

If we believe this policy has been breached, we may take any action we consider appropriate, including issuing a warning, removing content, restricting features, reducing visibility, suspending or closing an account, and reporting unlawful activity to the authorities. Purchases are not refunded where an account is suspended or closed for a breach.

10. Changes to This Policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.

11. Contact Us

If you have any questions about this document, contact us at [email protected].