Acceptable Use Policy

KIVOZA is operated by Neel Networks, an India-based business ("KIVOZA", "we", "us" or "our"). This policy applies to everyone using the KIVOZA websites and related services (the "Platform") and forms part of the Terms of Service. Customers seek IT services; Vendors offer them. Use the Platform honestly, respectfully and lawfully.

1. Rules for all Users

Do not:

  • Provide false, misleading or materially incomplete information, impersonate others, hold multiple accounts or use someone else’s account.
  • Harass, threaten, abuse or discriminate against anyone.
  • Post unlawful, defamatory, obscene, hateful or rights-infringing content.
  • Upload malware, access accounts or systems without permission, or interfere with security, performance or normal operation.
  • Scrape or collect Platform data through automated means.
  • Use the Platform for fraud or other illegal activity.
  • Send unsolicited bulk, chain or promotional messages through the Platform or to contacts obtained from it.

2. Customers

  • Post only genuine projects you intend to pursue.
  • Do not use project posts to collect Vendor information, free advice or free work.
  • Obtain authority before posting for another business.

3. Vendors

  • Keep business details accurate and list only services and industries where you have genuine experience.
  • Use genuine case studies and portfolio materials that show your work or work you are authorised to show.
  • Use Customer details only for the project for which they connected. Do not share those details, add them to marketing lists or contact Customers who have not chosen to connect.

4. Matching, limits and reviews

Do not manipulate matching, scores or search results through duplicate profiles, misleading case studies or services you do not provide. Do not bypass the five-connections-per-project limit or listing allowances.

Where ratings and reviews are available, they must reflect real experiences. Vendors must not review themselves or competitors, reward reviews, or pressure Customers to change or remove them.

5. Reports and enforcement

Report breaches to [email protected] with relevant details. We review reports and may issue warnings, remove content, restrict features, reduce visibility, suspend or close accounts, or report unlawful activity to authorities where appropriate.

Refunds following suspension or closure are governed by the Cancellation & Refund Policy and applicable law. For general enquiries, contact [email protected].

6. Changes

We may update this policy. Significant changes will be notified as described in the Terms of Service.